Refund & Return Policy

Last Updated: 23/03/2026

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Introduction

At ASIAN SOFTWARE SOLUTIONS PRIVATE LIMITED
, customer satisfaction is very important to us. This Refund & Return Policy explains the terms under which you can request returns, replacements, or refunds for products purchased from our website. By placing an order, you agree to the conditions outlined below.

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Return Eligibility

You can request a return in the following cases:

• The product received is damaged or defective
• You received a wrong or different item than what you ordered
• The product is incomplete or missing parts

All return requests must be submitted within 7 days of delivery.

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Non-Returnable Items

Returns or refunds will not be accepted in the following situations:

• Products damaged due to improper use or handling after delivery
• Items returned without original packaging, accessories, or invoice
• Products marked as “Non-Returnable” on the website
• Digital products, software, or downloadable items

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Return Process

To initiate a return, please follow these steps:

• Contact our support team with your order ID and issue details
• Provide clear photos or videos showing the problem
• Once your request is approved, we will arrange pickup or guide you on how to return the item
• Ensure the product is returned in its original condition with all packaging

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Refund Policy

• After receiving and inspecting the returned item, we will notify you of the status
• Approved refunds will be processed to your original payment method
• Refunds are typically completed within 3–5 business days after approval
• Shipping charges are non-refundable unless the return is due to our mistake

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Replacement Policy

• Eligible items may be replaced instead of refunded, depending on stock availability
• Replacement will be processed after the returned product passes inspection

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Cancellation Policy

• Orders can be cancelled before they are shipped for a full refund
• Once the order has been shipped, cancellation is not possible
• Refunds for cancelled orders are processed within 5–7 business days

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Warranty

Some products may include a manufacturer’s warranty. In such cases, customers may need to contact the authorized service center directly as per the brand’s warranty terms.

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Shipping & Return Charges

• Return shipping is free for damaged, defective, or incorrect items
• For other returns, shipping costs may be deducted from the refund amount

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Contact Us

For any return, refund, or cancellation requests, please contact us:

ASIAN SOFTWARE SOLUTIONS PRIVATE LIMITED
Email: info@asiansoftwaresolutions.com
Phone: +91 9876543210
Address: 4th floor,House no. 11/11,11/12, Siri Heights,
R Cube co working space,Ayyappa society,Hyderabad,
Telangana-500081